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Space not reclaimed when files are deleted

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Martin Taylor

Hello,

I have deleted all of my files now, in the attempt to free up space. I still am unable to upload a file since Box thinks most of my space has been consumed already.

Reading the forums I see this is a known problem that can occur, and I understand that I need support to run a script against my account to recalculate the usage totals. Would someone be able to do that for me please?

Many thanks,

Martin

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  • Kourtney

    Hello Martin, 

    I went ahead and ran the script on your account so you should be all set! Counts look good on the backend. 

    Best, 

    Kourtney, Box Developer Adovcate

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  • Martin Taylor

    Hello Kourtney,

    I've just checked, and you have sorted it out.

    Many thanks for the help, and the speedy response.

    All the best,

    Martin

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  • Johannes Huber

    Hello,

    Same problem here. I deleted some files to clear up space (even emptied the trash bin), but I am still unable to upload more.

    Thanks in advance!

    Best Regards,

    Johannes

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  • Kourtney

    Hey Johannes, 

    I opened up a ticket (#2425725) with our support team on your behalf so they can run the necessary clean up script on your account. They will be in touch shortly :) 

    Best, 

    Kourtney, Box Developer Advocate

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  • MAGHEN NEGOU Rostant

    Hello
    Please I have the same problem. Indeed, my free space are  not reclaimed when files are deleted. from recycled bin. How an I recover my free space?
    I have read that the support can run a script to resolve this issue. How can I request that from support.
    Best regards

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  • tasiosvas

    Hello,

    It seems I have the same issue here. Everything syncs ok, I deleted also files from trash folder, but the space is not reclaimed.

    Please help.

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  • Fabio Ijano
    • 編集済み

    Hi,

    Same problem here, can anyone helpe me?

    Thank you.

    Edit: solved after about 24 hours.

     

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