Box is asking to connect on iTunes on iPad

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Sébastien Lévesque Dupont

• 2021年05月07日 15:41

Hi Box Community;

I'm managing a park of iPads with the MDM Meraki for an non-lucrative association.

I just got two new iPads to configure but everytime I push the BOX application on the iPad, it keeps asking me to connect it to iTunes, which I do but it it does nothing. All other apps seems to be installing just fine, the problem is only with BOX.

Anyone got a clue what could be causing this ?

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• 

  France

  • 2021年05月07日 20:24

  Hi Sebastien, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.

   

  Please check your email for details and updates.

   

  Thanks for your patience!

   

  Best,

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