"Folder could not be updated"

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Ila Chaubey

• 2021年05月08日 01:43

Our team was in the middle of updating some files in a folder, when all of a sudden the folder could no longer be edited. We think it happened while it was being moved.

We can still go in and edit/save files within said folder, but if we try and add new files or subfolders, we get the error above. We've tried removing all collaborators and re-adding them, as well as resyncing everyone's Box, but it still doesn't work.

We're getting this error on both Box on desktop and online. 

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  France

  • 2021年05月10日 19:34

  Hi Ila,

  Welcome to the Box Community!

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

   

  Thanks for your patience!

   

  Best,

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