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Files Copied to Files iOS App Do Not Upload to Box Cloud

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Michael Seica

On both iOS and iPadOS (v. 14.5.1) files which I would like to place in my Box cloud account using the iOS Files app via ‘Save to Files’ -> ‘Box’ are not being uploaded to the cloud. Instead they are shown as “Waiting…” forever. Please see attached.

This functionality was working perfectly fine previously but I noticed a few months ago that it stopped uploading files.

Please help! Thank you.

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  • France

    Hi Michael, 

    Welcome to the Box Community!

    Can you make sure that you have the latest Box for iOS installed on your apple devices?

    Also, have you tried to logout from the Box app, close it, open it again and login and then re-attempt saving your files to Box via Files app?

    If that still doesn't resolve the issue, this would be something our Product Support team can help you investigate. If you need further assistance, you may reach out to our support team and submit a ticket by clicking on the “Contact Support” link just above this page.

    Best,

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  • Michael Seica

    Hello France,

    Thank you for getting back to me.

    Yes, I do have the latest version of the Box app installed on my Apple devices. However, your suggestion to log out and log back in in the Box app apparently solved the issue on Files on both my iPhone and iPad. Initial testing shows proper behaviour now. 

    Thank you, again, for your help.

    Michael

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  • France

    Hi Michael, 

    You're most welcome! I'm glad to hear the issue is resolved now.

    Thanks for your participation in the Community!

    Regards,

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  • Hayden Whitworth

    Hi France.

    I’ve had this exact same problem that seems to have started around the same timeframe.

    My iOS and Box versions are all up to date.

    I fixed the problem a month ago by logging out of Box and then logging in again, but the problem has returned again.

    I’ve logged out AGAIN and it seems to be working again, but this shouldn’t be happening and is annoying because logging out of Box means I lose all of the files that are “waiting” to upload in Files.   

    Is there something else going on here?

    Thanks

    Hayden

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  • Tiago Relva

    I have the same issue a lot of times. Deleting the Box app or logging off and on deletes all the files that were “waiting” to upload. 

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  • Chris McClanahan

    Same issue here. We are using box to run inspection forms and cannot afford to lose a day or 2's worth of work by resetting Box. 

     

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  • Pascal Marcil

    Same issue here ! We use Box for EMM, and we have the same issue for approximatively 3 users

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  • Pascal Marcil

    Is there a chance that this bug will be fix with the new iPadOs 16 ? We have many user in here with this problem. You need us to come here and report the problem to see how many user it touch ?

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  • Pascal Marcil

    Hello ! Any news about this bug ?

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  • Miheer Vaidya

    Okay this is happening to me with pdf documents used via Adobe Reader. I know on windows they "lock" files when they open. I believe they do something strange on ipads which is causing issues. I would love to see this issue fixed (either by Adobe or Box).

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  • Jeff Pellarin

    I am having this problem too.  And it is NOT resolved by logging out and in again.

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  • Hayden Whitworth

    Come on Box… this issue is NOT solved - logging out and back in again only works temporarily, and loses all files that were “Waiting” to upload.

    This was reported here two years ago with many users sharing the same problem since.

    Hard to understand why this isn’t a priority to address - I was led to believe Box was an Enterprise grade storage solution…?

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  • Jason Mansfield

    This is still a consistent problem for us.  When will a fix happen?  This is a constant source of lost files in our organization and it is NOT always solved by logging out and back into box

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  • Curtiss Myers

    I have had the same problem stated above.  I'm running IOS 16.6.1  and box app 5.15.1 (23928).  I added a lot of pictures from an on-site evaluation to box via the IOS files app,  then when my associates go to view them there is nothing there.  I followed the advice to log out of box app and then log back in.  3 days' worth of files that were waiting are gone.  I then went to upload them again, and the first batch of pictures uploaded fine.  all subsequent pictures and files are now still "waiting".  The uploads that are stuck "waiting" were made less than a minute after I uploaded the first batch of pictures which were successfully uploaded after logging out/in of box app.  It is exceedingly frustrating that the fix only worked for 30 seconds.  Is there any progress being made to resolve this issue?  Is the problem related to the type of files, the size of the files, or perhaps the quantity of files being uploaded?  

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  • Jason Mansfield

    This is happening for us whenever we edit a .pdf file using markup as well.

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  • Peter Maddock

    Same problem still happening for me

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