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Says "New version available" on all my files after i try to add them in the offline list

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Box User

When i download all my files to the offline page, on all the files it says "New version available" and i can't open the files in offline mode. I've tried to update them individually but it keeps telling me "New version available" after some minutes. I've tried to make some space for the app itself and my phone and it still doesn't work. I've tried to download them all together and one by one both don't work, i've even uninstalled the entire app to remove all the files that's in the offline page and still doesn't work,

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  • France

    Hi there, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
     
    Please check your email for details.
     
    Best,
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  • Box User

    thanks for the help but i found something called TeraBox which gets the job done so whatever

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  • Marcella Anglisano

    @France, I have same issue.  Mp3 files that I had downloaded to work OFFLINE now, will not work most of the time, keeps updating after few minutes to say 'new version available' and then won't work unless you go ONLINE. So what is the point of downloading it? How do I fix this as I don't want to be online to listen to the MP3 files. Its literally the main reason I use Box. I've deleted the app and reinstalled and redownloaded, still doesn't work. 

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  • Box User

    I have exactly the same issue. I only use Box for a few files - most of which are screenshots and the rest photos.
    Every time I open the app I’m told there’s a new version of each photo which simply isn’t true!
    Why this nonsense?

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