Box Status

File shared with me through an invite won't appear in my Box

フォローする
新規投稿
Hazel Wortham

Hello,

I was sent an invite to access a Box file. My Box appears completely empty/the file is not visible. An error shows on the main page with an image of a UFO - it says:

"Oops! We can't seem to find the page you're looking for."

How do I gain access to the file?

0

コメント

4件のコメント

日付 投票
  • France

    Hi Hazel, 

    Welcome to the Box Community!

    Can you confirm if the email address where you received the invitation is the same email address linked to your Box account?

    I usually see this message if the email invited is different from what is linked the Box account of a user.

    Best,

    0
    コメントアクション パーマリンク
  • Hazel Wortham

    Thank you for replying to my post. I have two accounts but only need one. I don't know how to delete the second account. When I received the invite, I already had an account. The invite opened a screen that said "not a member of Mayer Brown". When I clicked the link, it was to create an account, not the sign-in screen. That is the account I wish to delete.

    0
    コメントアクション パーマリンク
  • France

    Hi Hazel, 

    This might require some account specific information, so I've submitted a case to Box Support on your behalf.
     
    You should be receiving an email confirmation shortly.
     
    Please come back and let us know how things go with support!
     
    Best,
    0
    コメントアクション パーマリンク
  • Young Mi Chi

    I have the same issue--getting the same error message. The email used for the invitation is the same as the Box account I've had. The file that was invited to does not appear in my account either. Need help ASAP, but no way of getting actual person to help troubleshoot. :/

    0
    コメントアクション パーマリンク

サインインしてコメントを残してください。