How do I resend the activation email?

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IT Admin

• 2021年06月07日 17:19

For some reason, the activation email seems to almost immediately expire for new users. In the admin console, how do I resend the email invitation? I've been deleting and recreating the account, but there has to be another way to tackle this.

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  France

  • 2021年06月07日 22:43

  Hi Admin, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

   

  Thanks for your patience!

   

  Best,

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  Amanda Griggs

  • 2025年05月20日 16:13

  I'm having the same issue. I invited one of our new hires to join our Box, but the invitation expired. Now I can't find a way to re-send the invitation.

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