Giving other iOS apps access to Box files

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Heath Raftery

• 2021年06月20日 08:46

I would dearly love to use Taio with files I store in Box. Inexplicably, Taio can open files from the Box folder, but only as read only. It is unable to write the changes back so the sync can take place, and instead is forced to make a local copy.

Given that the Box folder appears as a location within Files just fine, this seems to be a gross limitation. It's seems very odd that Box files appear like other files on the device, but have this partial and significant limitation.

See the attached screenshot for how the issue becomes apparent in Taio. Taio are confident that there's nothing they can do about it - it has to be fixed by Box. Can it be fixed?

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  France

  • 2021年06月21日 20:29

  Hi Heath,

  Welcome to the Box Community!

  This will require our Box Support team to work directly with you, so I've submitted a case to Box Support on your behalf.

  You should be receiving an email confirmation shortly.

   

  Please come back and let us know how things go with support!

   

  Best,

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  Heath Raftery

  • 2021年06月23日 20:50

  Alas, not very well. After the usual run around checking irrelevant or redundant things, they concluded that “since you are using a third-party application… we are unable to assist”. It’s hard to think of a use case for Box that doesn’t involve a third-party application, so I’m pretty disappointed.

  On another forum it was suggested that moving to iCloud is the answer. I’m really trying to avoid that, but appear to have reached an impasse, as trivial as it seems.

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