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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    For me to check, may I please have a screen recording on how are you opening the file? You may use the app below to record your workflow: 

    http://screencast-o-matic.com/home

    Looking forward in assisting you.

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  • sobia Atif

    Good morning! Regrettably, I am unable to provide a recording of my attempts to open the files due to security concerns. However, I can share with you a detailed description of the step-by-step process that I am undertaking in my efforts to open the files.

    1-Open web browser sign in and go to the IDR TA working space.

    2-open case work

    3- Pod case work

    4-click federal single line dispute

    5-Go to A1 pod

    6-Go to federal single line dispute again. But file is blank

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  • sobia Atif

    Thank you! problem solved..

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