Box Status

How do I clear out old files COMPLETELY so they don't add to the storage amount?

回答済み
フォローする
新規投稿
Amy Vincze

I upgraded my storage amount recently, then deleted at lot of the old files on my account, but the amount of storage I'm using didn't decrease. It doesn't readjust itself when I delete files. It only goes higher when I add new files. Now it's telling me I need to upgrade again, when there's no way I'm actively using the amount it's suggesting. Any advice would be appreciated.

Thank you! Amy

0

コメント

3件のコメント

日付 投票
  • Ann

    Hi Amy,

    Welcome to the Box Community, I'm happy to help!

    I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

    Feel free to write back in if you have any questions for me!

    0
    コメントアクション パーマリンク
  • Michael Gilg

    Please run "the script" to fully clear my account now please!

    0
    コメントアクション パーマリンク
  • Michael Gilg

    PLEASE, PLEASE, PLEASE, RUN YOUR SCRIPT AND CLEAR MY ACCOUNT OF DELETED FILES!!!

    0
    コメントアクション パーマリンク

サインインしてコメントを残してください。