Disk is full and cannot open files

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Jay Postel IV

• 2023年07月20日 16:12

I cannot open any files on the app both on my computer and phone.  It comes up blank. When I try to save to it, it reads i cannot save at this time.  We I try to open up an excel file it reads disk is full.  

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  Ann

  • 2023年07月20日 21:27

  Hi Jay,

  Welcome to the Box Community, I'm happy to help!

  This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.

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