Preview does not load and file(s) cannot be downloaded
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We have a similar issue and have found that our IP has been blocked. Unable to access/upload any files to the platform with our business connection. any other internet connection is having no issues. Agree with the above, lack of phone support or actually being able to reach a true technician is very frustrating. issue has been ongoing since Late Nov 23.
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This is a current issue that is now affecting some of our staff using the corporate instance of Box. An external consultant has uploaded two files - I can download the CSV but not the Excel Spreadsheet. Also cannot preview the spreadsheet, I get the error reported here and have noticed the logo for the file is not showing the usual Microsoft Excel logo
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