Slow speeds uploading files
Hi, I have been having slow speeds uploading files for a while. I even changed my plan and to 500 Mbps download / 50 Mbps upload. I am connected via Ethernet to my modem and these are the readings from the Box Diagnostics tool:
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User ID: 15744271377
Current User Time: 1699296858
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PART 1 of 3: Testing ping to different Box hostnames...
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Checking ping to https://app.box.com
Pings: 171, 161, 177ms.
Minimum ping: 161ms. Maximum ping: 177ms. Average ping: 170ms.
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Checking ping to https://ent.box.com
Pings: 283, 155, 156ms.
Minimum ping: 155ms. Maximum ping: 283ms. Average ping: 198ms.
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Checking ping to https://account.box.com
Pings: 182, 145, 137ms.
Minimum ping: 137ms. Maximum ping: 182ms. Average ping: 155ms.
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Checking ping to (redacted)
Pings: 550, 163, 154ms.
Minimum ping: 154ms. Maximum ping: 550ms. Average ping: 289ms.
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Checking ping to (redacted)
Pings: 423, 166, 165ms.
Minimum ping: 165ms. Maximum ping: 423ms. Average ping: 251ms.
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PART 2 of 3: Testing download throughput of connections to different Box hostnames...
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Checking download throughput to https://dl.boxcloud.com
The 10KB file loaded in 392ms (211 kbps).
The 33KB file loaded in 306ms (883 kbps).
The 71KB file loaded in 383ms (1519 kbps).
The 252KB file loaded in 471ms (4387 kbps).
The 1137KB file loaded in 557ms (16717 kbps).
The 4445KB file loaded in 809ms (45015 kbps).
6 out of 6 requests to "https://dl.boxcloud.com" succeeded.
Latency: 306ms
Peak Download (accounting for latency): 72399 kbps
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Checking download throughput to https://cdn01.boxcdn.net
The 10KB file loaded in 63ms (1314 kbps).
The 33KB file loaded in 119ms (2269 kbps).
The 71KB file loaded in 124ms (4691 kbps).
The 252KB file loaded in 212ms (9746 kbps).
The 1137KB file loaded in 174ms (53514 kbps).
The 4445KB file loaded in 251ms (145087 kbps).
6 out of 6 requests to "https://cdn01.boxcdn.net" succeeded.
Latency: 63ms
Peak Download (accounting for latency): 193707 kbps
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Checking download throughput to https://usw1.boxcloud.com
The 10KB file loaded in 337ms (246 kbps).
The 33KB file loaded in 314ms (860 kbps).
The 71KB file loaded in 521ms (1116 kbps).
The 252KB file loaded in 402ms (5140 kbps).
The 1137KB file loaded in 494ms (18849 kbps).
The 4445KB file loaded in 584ms (62358 kbps).
6 out of 6 requests to "https://usw1.boxcloud.com" succeeded.
Latency: 314ms
Peak Download (accounting for latency): 134877 kbps
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Checking download throughput to https://nane1.boxcloud.com
The 10KB file loaded in 307ms (270 kbps).
The 33KB file loaded in 335ms (806 kbps).
The 71KB file loaded in 330ms (1763 kbps).
The 252KB file loaded in 462ms (4472 kbps).
The 1137KB file loaded in 463ms (20111 kbps).
The 4445KB file loaded in 557ms (65381 kbps).
6 out of 6 requests to "https://nane1.boxcloud.com" succeeded.
Latency: 307ms
Peak Download (accounting for latency): 145667 kbps
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Checking download throughput to https://euw2.boxcloud.com
The 10KB file loaded in 853ms (97 kbps).
The 33KB file loaded in 910ms (297 kbps).
The 71KB file loaded in 1226ms (474 kbps).
The 252KB file loaded in 1327ms (1557 kbps).
The 1137KB file loaded in 1786ms (5214 kbps).
The 4445KB file loaded in 1841ms (19781 kbps).
6 out of 6 requests to "https://euw2.boxcloud.com" succeeded.
Latency: 853ms
Peak Download (accounting for latency): 36859 kbps
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Checking download throughput to https://euc1.boxcloud.com
The 10KB file loaded in 901ms (92 kbps).
The 33KB file loaded in 969ms (279 kbps).
The 71KB file loaded in 1173ms (496 kbps).
The 252KB file loaded in 1542ms (1340 kbps).
The 1137KB file loaded in 1736ms (5364 kbps).
The 4445KB file loaded in 2196ms (16583 kbps).
6 out of 6 requests to "https://euc1.boxcloud.com" succeeded.
Latency: 901ms
Peak Download (accounting for latency): 28121 kbps
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Checking download throughput to https://ane1.boxcloud.com
The 10KB file loaded in 837ms (99 kbps).
The 33KB file loaded in 895ms (302 kbps).
The 71KB file loaded in 1158ms (502 kbps).
The 252KB file loaded in 1380ms (1497 kbps).
The 1137KB file loaded in 1801ms (5170 kbps).
The 4445KB file loaded in 2039ms (17860 kbps).
6 out of 6 requests to "https://ane1.boxcloud.com" succeeded.
Latency: 837ms
Peak Download (accounting for latency): 30296 kbps
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Checking download throughput to https://ause1.boxcloud.com
The 10KB file loaded in 1024ms (81 kbps).
The 33KB file loaded in 1190ms (227 kbps).
The 71KB file loaded in 1411ms (412 kbps).
The 252KB file loaded in 1735ms (1191 kbps).
The 1137KB file loaded in 2057ms (4527 kbps).
The 4445KB file loaded in 2531ms (14388 kbps).
6 out of 6 requests to "https://ause1.boxcloud.com" succeeded.
Latency: 1024ms
Peak Download (accounting for latency): 24165 kbps
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Checking download throughput to https://sae1.boxcloud.com
The 10KB file loaded in 385ms (215 kbps).
The 33KB file loaded in 344ms (785 kbps).
The 71KB file loaded in 552ms (1054 kbps).
The 252KB file loaded in 492ms (4200 kbps).
The 1137KB file loaded in 957ms (9730 kbps).
The 4445KB file loaded in 671ms (54273 kbps).
6 out of 6 requests to "https://sae1.boxcloud.com" succeeded.
Latency: 344ms
Peak Download (accounting for latency): 111366 kbps
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Checking download throughput to https://ase.boxcloud.com
The 10KB file loaded in 339ms (244 kbps).
The 33KB file loaded in 336ms (804 kbps).
The 71KB file loaded in 395ms (1473 kbps).
The 252KB file loaded in 414ms (4991 kbps).
The 1137KB file loaded in 500ms (18623 kbps).
The 4445KB file loaded in 655ms (55598 kbps).
6 out of 6 requests to "https://ase.boxcloud.com" succeeded.
Latency: 336ms
Peak Download (accounting for latency): 114159 kbps
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Checking download throughput to https://euw9.boxcloud.com
The 10KB file loaded in 338ms (245 kbps).
The 33KB file loaded in 303ms (891 kbps).
The 71KB file loaded in 391ms (1488 kbps).
The 252KB file loaded in 404ms (5114 kbps).
The 1137KB file loaded in 658ms (14151 kbps).
The 4445KB file loaded in 660ms (55177 kbps).
6 out of 6 requests to "https://euw9.boxcloud.com" succeeded.
Latency: 303ms
Peak Download (accounting for latency): 102008 kbps
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Checking download throughput to https://euw1.boxcloud.com
The 10KB file loaded in 320ms (259 kbps).
The 33KB file loaded in 309ms (874 kbps).
The 71KB file loaded in 365ms (1594 kbps).
The 252KB file loaded in 406ms (5089 kbps).
The 1137KB file loaded in 494ms (18849 kbps).
The 4445KB file loaded in 585ms (62251 kbps).
6 out of 6 requests to "https://euw1.boxcloud.com" succeeded.
Latency: 309ms
Peak Download (accounting for latency): 131945 kbps
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Checking download throughput to https://as1.boxcloud.com
The 10KB file loaded in 313ms (264 kbps).
The 33KB file loaded in 288ms (938 kbps).
The 71KB file loaded in 378ms (1539 kbps).
The 252KB file loaded in 413ms (5003 kbps).
The 1137KB file loaded in 506ms (18402 kbps).
The 4445KB file loaded in 702ms (51876 kbps).
6 out of 6 requests to "https://as1.boxcloud.com" succeeded.
Latency: 288ms
Peak Download (accounting for latency): 87963 kbps
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PART 3 of 3: Testing upload to different Box hostnames...
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Checking upload speed to https://upload.app.box.com
The 9.8KB file loaded in 160ms (500 kbps).
The 97.7KB file loaded in 269ms (2974 kbps).
The 976.6KB file loaded in 4455ms (1796 kbps).
Upload failed or timed out for "https://upload.app.box.com" on a 9.5MB file (30s timeout)
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Checking upload speed to https://upload.ent.box.com
The 9.8KB file loaded in 188ms (426 kbps).
The 97.7KB file loaded in 719ms (1113 kbps).
The 976.6KB file loaded in 5421ms (1476 kbps).
Upload failed or timed out for "https://upload.ent.box.com" on a 9.5MB file (30s timeout)
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(redacted)
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Checking upload speed to https://fupload-usw1.app.box.com
The 9.8KB file loaded in 316ms (253 kbps).
The 97.7KB file loaded in 621ms (1288 kbps).
The 976.6KB file loaded in 3690ms (2168 kbps).
Upload failed or timed out for "https://fupload-usw1.app.box.com" on a 9.5MB file (30s timeout)
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Checking upload speed to https://fupload-nane1.app.box.com
The 9.8KB file loaded in 305ms (262 kbps).
The 97.7KB file loaded in 597ms (1340 kbps).
The 976.6KB file loaded in 5485ms (1459 kbps).
Upload failed or timed out for "https://fupload-nane1.app.box.com" on a 9.5MB file (30s timeout)
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Checking upload speed to https://fupload-euw2.app.box.com
The 9.8KB file loaded in 588ms (136 kbps).
The 97.7KB file loaded in 742ms (1078 kbps).
The 976.6KB file loaded in 4714ms (1697 kbps).
Upload failed or timed out for "https://fupload-euw2.app.box.com" on a 9.5MB file (30s timeout)
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Checking upload speed to https://fupload-euc1.app.box.com
The 9.8KB file loaded in 641ms (125 kbps).
The 97.7KB file loaded in 824ms (971 kbps).
The 976.6KB file loaded in 4672ms (1712 kbps).
Upload failed or timed out for "https://fupload-euc1.app.box.com" on a 9.5MB file (30s timeout)
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Checking upload speed to https://fupload-ane1.app.box.com
The 9.8KB file loaded in 387ms (207 kbps).
The 97.7KB file loaded in 727ms (1100 kbps).
The 976.6KB file loaded in 5984ms (1337 kbps).
Upload failed or timed out for "https://fupload-ane1.app.box.com" on a 9.5MB file (30s timeout)
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Checking upload speed to https://fupload-ause1.app.box.com
The 9.8KB file loaded in 777ms (103 kbps).
The 97.7KB file loaded in 1767ms (453 kbps).
The 976.6KB file loaded in 5741ms (1393 kbps).
Upload failed or timed out for "https://fupload-ause1.app.box.com" on a 9.5MB file (30s timeout)
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Checking upload speed to https://fupload-sae1.app.box.com
The 9.8KB file loaded in 299ms (268 kbps).
The 97.7KB file loaded in 376ms (2128 kbps).
The 976.6KB file loaded in 3484ms (2296 kbps).
Upload failed or timed out for "https://fupload-sae1.app.box.com" on a 9.5MB file (30s timeout)
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Checking upload speed to https://fupload-ase.app.box.com
The 9.8KB file loaded in 314ms (255 kbps).
The 97.7KB file loaded in 567ms (1411 kbps).
The 976.6KB file loaded in 4393ms (1821 kbps).
Upload failed or timed out for "https://fupload-ase.app.box.com" on a 9.5MB file (30s timeout)
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Checking upload speed to https://fupload-euw9.app.box.com
The 9.8KB file loaded in 393ms (204 kbps).
The 97.7KB file loaded in 835ms (958 kbps).
The 976.6KB file loaded in 4969ms (1610 kbps).
Upload failed or timed out for "https://fupload-euw9.app.box.com" on a 9.5MB file (30s timeout)
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Checking upload speed to https://fupload-euw1.app.box.com
The 9.8KB file loaded in 301ms (266 kbps).
The 97.7KB file loaded in 897ms (892 kbps).
The 976.6KB file loaded in 4809ms (1664 kbps).
Upload failed or timed out for "https://fupload-euw1.app.box.com" on a 9.5MB file (30s timeout)
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Checking upload speed to https://fupload-as1.app.box.com
The 9.8KB file loaded in 332ms (241 kbps).
The 97.7KB file loaded in 572ms (1399 kbps).
The 976.6KB file loaded in 4643ms (1723 kbps).
Upload failed or timed out for "https://fupload-as1.app.box.com" on a 9.5MB file (30s timeout)
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Final User Time: 1699297499
***********REFERENCE READINGS FROM M-LAB********************
Test Server | Miami, US | |
Download | 488.87 Mb/s | |
Upload | 9.14 Mb/s | |
Latency |
4 ms
|
|
Retransmission | 0.27% |
************REFERENCE TEST FROM SPEEDTEST****************
IP_ADDRESS |
TEST_DATE |
TIME_ZONE |
DOWNLOAD_MEGABITS |
UPLOAD_MEGABITS |
LATENCY_MS |
SERVER_NAME |
DISTANCE_MILES |
CONNECTION_MODE |
SERVER_COUNT |
|
138.207.210.121 |
11/06/2023 14:08 |
GMT |
478.36 |
32.52 |
7 |
Miami |
FL |
0 |
multi |
4 |
Thanks for your help,
Carolina
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