"Storage Used" figure incorrect - request to run correction script

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  • Ann

    Hi Graeme,

    Welcome to the Box Community, I'm happy to help!

    I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

    Let me know if you have questions!

    Best,
    Ann

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