About box.com attitude towards the user

Dear good people from box.com ...
It's been a month since my account was wrongfully deactivated by you!
Why is absolutely nobody doing anything about my complaint:
#2962214
I wrote to an email - an automated response saying that I would get a response within 24-48 business hours (it's been a MONTH without a response)!
I called the indicated phone number - I explained the case, I received a response to the email, which says how the case from the call merges with the one from the email (almost a MONTH has passed without an answer)!
I set up two meetings with a man named Os Knight - for the first meeting, apart from an email to confirm that I would be attending, there was absolutely no other information about the meeting. The date and time of the meeting came and went, without any reply to my letter to him, where and how the meeting would be.
I scheduled a second meeting, writing at the very beginning to be given a clear and preliminary answer, where and how this meeting would be. There was an answer with the necessary data (with information about a shifted meeting time, for an hour later), right at the time of this meeting ... 2-3 minutes before, I was online in front of the mail, for the last check of several before, but since no answer with was received, I was no longer in front of the computer.
This is a rather irresponsible and incorrect attitude on your part.
Let me go back to the following question - why was my account disabled when I, as the owner, download my own files?
I didn't break your rules intentionally because, according to your rules, this article says the following:
https://support.box.com/hc/en-us/articles/360044194313-Understand-How-Box-Measures-Bandwidth-Usage?utm_source=iterable&utm_medium=Email&utm_theme=CloudContentManagement&id=&utm_content=barium-bandwidthstrike1&utm_buid=16020872240

*However, this limit does not apply to:
- Downloads from within an account by the content owner
- Downloads by collaborators while logged in to their account

So your system sees that there is a withdrawal from the account, but can't see that the owner himself is doing it?
Why are you misleading your users with false information then?
In three years as your user with a business account, I've been loyal enough about policies and paying bills.
Example - about 8-9 months ago, I had noticed that for 4 months in a row, you had not charged me for the monthly bills. I was loyal enough to you to let you know about the possible bug, for which I received a thank you email within about 15 minutes, but now no one cares about my problem you caused, against your own rules!
Perhaps one of the forum representatives of box.com will join this thread, for following auto reply : (Welcome to Box Community and I'm here to assist! 
We have created a new case and a member of our team will contact you through email, please keep an eye out. )
After that, I will receive by email how this case will be merged with the one from a month ago and at the bottom : (Our aim is to give you prompt response on your concerns and resolve them as fast as we can.)
Wow, either you're rushing at a snail's pace after a MONTH of nobody doing anything, or you just don't care. I'm pretty sure it's the second one!
How hard can it be to get my account unlocked, at least to download my files?
30 out of 120 days have already passed before being automatically deleted...
I am terribly disappointed by you and your attitude toward the users!