Account Limit reached with no data stored or in trash

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Jan Heidenreich

• 2023年12月28日 15:25

Hi,

with no data stored on Box.com at the moment and trash being empty (even longer than 24 hours) I get upload errors claiming the account storage limit has been reached. Can you please advise?

Thanks

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  Ann

  • 2023年12月28日 19:35

  Hi Jan,

  Welcome to the Box Community!

  I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

  Let me know if you have questions!

  Best,
  Ann

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