Email already used in a Box account but not associated with an enterprise

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Serge van der Haegen

• 2023年12月28日 19:20

How to solve this fact as seems we are not the only ones who have this problem. We deleted the account our employee created from his side but we are unable to add him in the company account. Urgent matter as he cannot connect into our system without having his own account. Thanks to advice. 

On all posts read there is 1 that mention we can invite him but impossible to find how to invite him!

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  Ann

  • 2023年12月28日 19:50

  Hi Serge,

  Welcome to the Box Community!

  This would be something our Product Support team would like to investigate with you and may require specific account information. 

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

  Kindly check your email for details and updates.

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