There is no "add user" option or button!

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Aleksandra

• 2024年01月28日 16:58

I just upgraded my account in order to have unlimited external collaborators, but the problem is I cannot add even a single user from my company as managed user (I have 3 seats, 2 empty at the time).
There is no button "add user" as described, there is no place to add the e-mail adress, nothing. 

We need this to work fast and now and I have no possibility even to activate this account properly to serve it purpose.

 

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  Aleksandra

  • 2024年01月29日 04:47

  As you can see, there is a side bar or drop-down menu covering all commands and buttons. I cannot remove or access the "add teammates" command, and it is not clickable. In the stage shown in the image, the whole screen looks frozen in any browser. 
  Thanks
  
  

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  Ann

  • 2024年01月29日 20:03

  Hi Aleksandra,

  Welcome to the Box Community!

  This would be something our Product Support team would like to investigate with you and may require specific account information. 

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

  Kindly check your email for details and updates.

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