QR code for authenticator app

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Szilard Kamondi

• 2024年01月28日 18:10

How can I get a new QR code to set up the authenticator app for Box? I set up my Box account probably several years ago, it was not used, phone was lost. I cannot provide the 6-digit code when it is requested during login and I do not know how to re-create it in the authenticator app.  

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• 

  Ann

  • 2024年01月29日 20:05

  Hi Szilard,

  Welcome to the Box Community!

  This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

  Thanks for posting!

  Best,
  Ann

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