Password reset not working

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Joseph Keen

• 2024年01月29日 15:41

Hello,

My colleague is unable to sign in to Box and she does not receive a password reset link. (She checked her junk/spam and the email does not appear there either.) Please advise on how to fix this. 

Thank you,

Joseph

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  Ann

  • 2024年01月29日 21:19

  Hi Joseph,

  Welcome to the Box Community!

  This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

  Thanks for posting!

  Best,
  Ann

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