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Unable to invite external collaborators

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ramcherala

Hi, 

Recently we have observed that we are unable to invite external collaborators to our folders and files. We need this fixed as soon as possible. 

The message we see as soon as I enter an external collaborator email address is "Collaboration invitations can only be sent to people within WiserCare, Inc." - we have several folders from the past where we were able to invite external collaborators. Not sure what has changed in our box configuration to cause this issue. 

 

Thanks,
Ram, Box administrator, WiserCare Inc.

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  • Ann

    Hi Ram, 

    Welcome to the Box Community!

    Please make sure that the option "Restrict Collaboration with WiserCare, Inc." is not enabled in the folder settings. Also check the folder owner's settings in the Admin console > Users and groups if "Restrict External Collaboration" (under the "Role and access permissions") has a checked mark.

    I trust this information proves helpful in resolving the problem.

    Thank you for posting!

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  • davidswalkabout

    I have the same problem:

    1. I log in as an enterprise admin. My login email has the same domain (and no subdomain) as the domain for our Box account.
    2. I visit a folder and go to its Collaboration/Invitation Restrictions settings. All are disabled.
    3. I visit the Admin Console / Users and Groups and confirm that we have many external collaborators (all added via your SDK)
    4. Yet when I use the Share button in one of the folders, hovering over the textbox to enter an invite shows "You do not have permission to invite collaborators"
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