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Data missing, Account says I'm still using 1.5GB/50GB.

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Joey Bernards
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I have 1.5GB of data in my account however it says there are no folders or files in my account. In the lower left side it says im using 1.5GB out of the 50 I am alloted. Files are not in the trash, they were not shared with anyone else, I am the account holder. 

At this point I've come to terms I've lost all my data even though I know for a fact that I did not delete this data, which has signifcantly reduced my faith in this company but sadly its the only option I have to share files with my colaboraters. 

It seems like you need to do a manual script to correct my ghost storage issue.

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  • Ann

    Hi Joey,

    Welcome to Box Community!

    The data storage in your account has been cleared up and it should now display the correct storage space.

    Thank you for posting!

    Best,
    Ann

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