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Rafael Lobo Muniz

• 2024年04月04日 07:50

Dear box team, I have 50GB of storage with 5GB in use.l, but the app and site shows that I have 60GB in use. And the shows to me message to buy more storage. Could you please check? Thansk you.

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  Ann

  • 2024年04月04日 18:45

  Hi Rafael,

  Welcome to the Box Community!

  I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

  Thank you for posting!

  Best,
  Ann

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  Rafael Lobo Muniz

  • 2024年04月04日 21:23

  Hi Ann,

  it's OK now!

  Thank you

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