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Client shared access to a shared folder but user is unable to upload any documents

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Jimmy Theum

Hello, 

We have a client that shares a folder with us, the client granted edit and upload access to the user but when the user tries to upload a doc it says "oops unable to upload the file" what could be the issue here? 

Troubleshooting steps below

  1.  Tried a machine not restricted by any security controls.
  2. Had client send an invitation to another email, user created a new account but was still unable to upload files. The user still seemed tied to her old acount.
  3. client gave me access, i was able to upload files with no issues. 
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  • Claire Gourgeot

    Hi there,

    Having a similar issue, however I don't even have the option to upload. Will the client need to regrant me access? or what's the problem?

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  • Jimmy Theum

    Hi , i have no idea also , havent been able to get any help yet.

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