Unable to have multiple people simultaneously leave comments on PDF doc

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Aquino, Oscar

• 2024年04月25日 20:22

Hi Box Team!

Whenever a collaborator attempts to leave comments, messages like "new version available" or "unable to leave comments" pop up. This hasn't been an issue unless there are multiple people entering Acrobat Online through Box to leave comments/feedback. This being a crucial element to the problem as several stakeholders need access at the same time to collaborate.

Seems to only effect PDF/Acrobat and other documents like Word Online work just fine with multiple collaborators working at the same time. 

On help would be appreciated, thanks!

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  Ann

  • 2024年04月25日 20:49

  Hi Oscar,

  Welcome to Box Community!

  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

  Thanks for posting! 

  Best,
  Ann

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