Launch Error

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Emily Furtado

• 2024年04月28日 20:08

Hello, 

I have files saved on box that I usually read via the terminal. I recently have had issues opening box with a pop up saying "launch error: see py2app website for debugging launch issues". I'm not sure what's going on but it won't allow me to run scripts from box anymore given this issue 

 

 

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  Ang Chen

  • 2024年04月29日 21:48

  i have exact same issues, and already tried uninstall and install Box Driver again and again. Also tried to use terminal to open Box.app. But still not figure out the root cause. Need Box support help for this Launch Error. 

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  Hunter Hambright

  • 2024年05月01日 03:32

  I have the same issue, py2app error with no details on how to actually solve.  I have tried uninstalling, re-installing, software updates, Mac OS updates, etc.  I created a new user account and box drive worked fine, but it's only on my user account that I get this error.  I don't even have py2app installed, so seems like something else is going on here.

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  Emily Furtado

  • 2024年05月01日 13:38

  I have tried getting in touch with box support but they keep re-directing me to this page :( Will update if I get some info 

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  Hunter Hambright

  • 2024年05月02日 16:53

  Why is this marked as answered? 

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  Emily Furtado

  • 2024年05月02日 17:12

  I'm not sure. I put in a tech support ticket so we'll see 

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  Hunter Hambright

  • 2024年05月02日 23:29

  Hey Emily 
  
  I worked with my internal IT team to solve the issue with my specific laptop, not sure if it will help.  I had a file within my python/3.11/lib/python/site-packages directory called distutils-precedence.pth that looks like within the file that contained "var = 'SETUPTOOLS_USE_DISTUTILS'; enabled = os.environ.get(var, 'local') == 'local'; enabled and __import__('_distutils_hack').add_shim(); "
  
  I nullified this document by changing the name to distutils-precedence.pth (nullify) and the issue is resolved

  Hope it helps! 

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  Emily Furtado

  • 2024年05月03日 16:40

  Thank you so much Hunter!! I actually got in touch with my internal team who were able to help me based on your comment. We had to trash the file instead of changing the name but that fixed the issue!

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