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kevin bs

• 2024年05月24日 23:15

Hello,

We have had our Domain names locked with 2Factor. None of the backup codes work. This is domain wide. I had to create an alias to post to this forum. Is there a way to talk to a Support Team to assist us in at the very least Deleting the accounts that were created for our domain?

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  Ann

  • 2024年05月27日 19:16

  Hi Kevin,

  Welcome to the Box Community!

  This would be something our Product Support team would like to investigate with you and may require specific account information. 

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

  Kindly check your email for details and updates.

  Best,
  Ann

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