New user not getting verification email

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Box of Crayons

• 2024年05月27日 19:47

Good day.

I have set up a new user, but they are not receiving the verification email. We have checked their spam and inbox. How can I get the new user set up?

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  Ann

  • 2024年05月27日 20:39

  Hi there,

  Welcome to the Box Community!

  This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

  Thanks for posting!

  Best,
  Ann

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