Employee Issues Logging

回答済み

フォローする

New post

Jacquelyn Homuth

• 2024年06月26日 21:18

Hello,

We have an employee who is having issues logging into Box. Their note to me regarding the issue: "The issue is, when I try to log in, I don’t know my password (from years ago) so Box attempts to send me a password reset to my old phone number. I don’t have access to that phone, so I can’t receive it to update my password."

It sounds like they had 2FA enabled and is unable to get a password reset sent to their email. Can you assist?? Please message me and I can provide all of their information. 

Thanks!

Jackie 

0

• 

  Jacquelyn Homuth

  • 2024年06月27日 17:25

  Hello, 

  Can you please create a help ticket for this request so I can assist our employee with regaining access to their account? Thank you! 

  Best, 
  Jackie

  0

  コメントアクション パーマリンク

サインインしてコメントを残してください。