Unable to reset password after using Google to login

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Deanna Reesor

• 2024年07月03日 23:54

-Copied from previous posts because I am having the same issue and the resolution does not seem to be posted on similar requests-

 

I have a personal account and I am using Google to sign-in. I'm unable to change, or create a password so I can't access shared folders because they require a strong password, despite that my google password is a strong one.

Every time I get an error when trying to create a password since I don't have an existing password per se. Please help

 

Thank you!

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  Deanna Reesor

  • 2024年07月04日 00:07

  Nevermind - I was able to circumvent the issue by following the 'change password' link in this support article:

  https://support.box.com/hc/en-us/articles/360044195593-Reset-My-Box-Account-Password

  rather than the 'create password' section on my profile which gave an error with each attempt to create a password

   

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