Access to on line versdion and syncroniing.

Problem sync Box between computers.

We have computer # 1, Windows 11, which is used for 90 % of activity. It does not sync to the other for several weeks. And when I try to log into the on-line version, I get a blank screen – no error messages.

We have computer # 2 used for some activities – located on another location. That the computer I am using here via remote control from computer # 1. It does not sync to the other computers, but I can access the online version.

We have A High-powered Surface, which function as back-up fort Computer # 1. But same problem as # 1.

It appears I have some settings wrong on Computer 1.

Computers #1 and # 3 use the same modem to access the internet.

Ann

2024年08月12日 19:07

Hi Kurt,

Welcome to the Box Community!

This would be something our Product Support team would like to investigate with you and may require specific account information.

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.

Kindly check your email for details and updates.

Best,
Ann

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