How do I transfer box folder ownership to a box app service account

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Bing Hua Zhao

• 2024年08月12日 07:13
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I have a box app in my enterprise box, and the box app has a service account (xxx@boxdevedition.com). I'm also the owner of a box folder and I want to transfer the box folder's owner to the service account. In Box web UI, I can successfully change the folder's owner to a human or a functional account by adding the account as the folder's collaborator and change its permission to Owner. But it doesn't work for a service account, the service account can be added as the folder's collaborator, and I can also see the Owner option under its permission column, however when I do it, nothing happens, it's not applied successfully, not sure if it works as design or an issue with Box.

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  Ann

  • 2024年08月12日 21:33

  Hi Bing,

  Welcome to the Box Community!

  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

  Thank you for posting!

  Best,
  Ann

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