Why I can't receive the email when I reset the password

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Box User

• 2024年08月20日 01:55

I have an enterprise account [personal information–redacted] and forgot the password, I reset the password several times but I can't receive the email. I've checked the junk and spam emails and also checked with IT department but no finding. Why can't I receive the email? Thanks. 

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  Ann

  • 2024年08月20日 19:12

  Hi,

  Welcome to the Box Community!

  This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

  Thanks for posting!

  Best,
  Ann

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