“Terrible Support and Unreliable Service – Not Worth the Price”

I’ve been using Box with an Enterprise Plus subscription, paying over €1600 annually, and the support has been nothing short of terrible. For over a month, I’ve been dealing with issues related to upload limitations and a failed migration of 13TB of data. Despite repeated attempts to get help, I’ve been bounced between multiple support agents with no resolution.

The biggest frustration is the rate limitation placed on my account. Even after upgrading to a higher plan, I was told the issue would be resolved by a certain date, but it wasn’t. Every time I try to get help, I’m asked to provide logs and captures, and even after doing so, nothing gets fixed. The response time is slow, and it feels like they’re more interested in passing the problem around than actually solving it.

If you rely on Box for your business, be prepared for serious delays and poor support. I expected much more from a premium service, but the experience has been a nightmare. I’ll be looking for alternatives that offer better customer care and service reliability.