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  • Gayna Kieval

    This is a continuation from the question i just made before. The folders are already in  Box I have been transferring them into my ITunes library but if I change the name of these folders in Itunes then I receive these Upload Errors. They upload into the library with the name change which is Only changed there not in Box. but I can't rid this alert from my desktop 

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  • Tracy Burns

    Hi Gayna - did you ever get an answer to this? The same thing is happening to me "Upload Error" and its so annoying and often blocks things I need to click on.

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  • Gayna Kieval

    Hi Tracy, no I haven’t received any answers and as you say it is very annoying.

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  • Tracy Burns

    I found another thread where a box customer service rep gave detailed instructions on how to get rid of it. One person tried it and he said it worked. I have not tried it yet, but I'll see if I can find the thread for you. SO ANNOYING!! :)

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  • Tracy Burns

    If you're like me, these instructions will make your head explode. But like I said, one person on the thread tried it and he said it worked. Essentially you have to reset Box Drive. I need a lot more caffeine before I try this, but if I get it to work and/or I learn anything new, I'll share with you!

     

    Please check the instructions to reset Box Drive:

     

    To reset Box Drive on Windows:

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
      • You may need to show hidden folders to see \AppData.
    3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
    4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    5. Restart the Box Drive and follow the prompt to log back in.

     

    To manually reset Box Drive on a Mac:

    🔴 Important Note: It's imperative to confirm what version of Box Drive and MacOS you are utilizing before resetting with these steps. Running the incorrect command could cause data loss.

     

    Confirming MacOS Version:

    1. Click on Apple logo in your menu bar (top left of Mac Desktop screen)
    2. Click About this Mac
    3. MacOS version can be viewed here

    Confirming Box Drive version:

    1. Click the Box icon in your menu bar or system tray to open the Box Drive Search Bar.
    2. Click the Gear icon in lower right corner
    3. Click About Box Drive
    4. Box Drive version can be viewed here


    Steps to reset after confirming versioning:

    1. Quit Box Drive if it's currently running.
    2. Open a Terminal window and run the following command:

    If you have macOS 11.0 OR macOS 14.0:

    fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

    If you have macOS 12.0+ and Box Drive 2.35 or earlier:

    /Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-archive-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

    If you have macOS 12.0+ and Box Drive 2.36 or later:

    /Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-preserve-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
    1. This command will:
      • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Library/CloudStorage/Box-Box (<current day and time>)”
        • The folder will instead be "~/Box-Box (Archive)” if you’re on macOS 11.0
      • Exclude from the above archive files that are “up-to-date” or synced on Box. If there are no files to archive, the archive folder will not be created on disk.
      • Re-create the parent hierarchy of the archived files
    2. Restart Box Drive and follow the prompt to log back in.

    Check Using Box Drive Basics to learn more.

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