Stuck on "1 file synching"

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Reiner Wandler

• 2024年10月27日 19:11

Box synch is stuck with "1 file synching / calculating time remaining" on my iMac, with my MacBook it works well with the same folders? What could it be?

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  Ann

  • 2024年10月28日 21:10

  Hi Reiner,

  Welcome to Box community!

  We firmly suggest for this change in your environment as Box Drive is the current Box desktop experience, does not require manual syncing (though this is available through the mark for offline option), and the issue you're experiencing is likely to be resolved straight away after installation. By installing Box Drive from this link Box Sync will be automatically uninstalled, and any files that had not synced up to Box will be preserved in your old Box Sync folder.

  This article explains the difference between Sync and Drive: https://support.box.com/hc/en-us/articles/360043697354-Switching-from-Box-Sync-to-Box-Drive

  This article goes into a little more detail about Box Drive and its basic functionality: https://support.box.com/hc/en-us/articles/360043697494

  If you have any questions or concerns please let me know, but let's first give Box Drive a try as a quick solution to the issue you're experiencing. 

  Thank you for posting!

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