2 Factor Authentication Reset

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Box User

• 2024年10月30日 15:12

Hello.  My company recently upgraded my iPhone and now the Authenticator application no longer works with my Box account. I can no longer use 2 factor authentication and as a result, I am locked out of my Box account. There is no option to reset it or turn off the setting. How can I reset 2 factor authentication. Thanks in advance for your help.

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  Ann

  • 2024年10月30日 21:18

  Hi there,

  Welcome to the Box Community!

  This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

  Thanks for posting!

  Best,
  Ann

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