"You do not have enough space to copy the item..."

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Christopher Kirk

• 2024年10月31日 17:05

We've just set up a new account with unlimited storage and a 15GB filesize upload limit.  When copying files from a client's shared folder, all of the small files will copy fine, but anything over 1GB produces the error "You don not have enough space to copy the item "<item name>" and fails.

I am able to download every file I've tried via browser and Box Drive (on a Mac, FWIW).   I can also upload these larger files if I move them to my desktop first then copy them to the target directory, but not if I try copying them with Box Drive directly from the original shared folder to the folder owned by us.

Why don't we have unlimited space in our account?

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  Christopher Kirk

  • 2024年10月31日 17:13

  A possible clue.  When I continued copying via Box Drive I received an "Upload exceeds storage quota" message.  When I go into my account settings, Account Type shows as "Business Plus" but Storage Used shows "9.9 GB of 10 GB" indicating that the quota didn't upgrade as expected when I moved to a paid business account.  Since most - if not all - of my employees had personal accounts that made the same transition yesterday, I expect all of their accounts are similarly useless at the moment.

   

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  Christopher Kirk

  • 2024年10月31日 17:26

  

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  Ann

  • 2024年10月31日 21:15

  Hi Christopher,

  Welcome to Box Community!

  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

  Thanks for posting! 

  Best,
  Ann

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