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Lost access to all folders shared with me

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Alison Hedger

I can no longer see any folders/files that have been shared with me in Box.

I have

  1. reset my password
  2. set up 2-factor authentication
  3. uninstalled the local Box client and tools
  4. shut down and restarted my Windows 11 laptop
  5. asked the owner of the folders/files to reinvite me - other collaborators are still able to access the folders/files

When clicking on the button in the invitation, I get this message: 

Oops! We can't seem to find the page you're looking for.

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  • Ann

    Hi Alison,

    Welcome to Box Community!

    Here are some troubleshooting steps to try:

    1. Make sure that the browser is up to date
    2. Clear the browsing history or use a different browser
    3. Temporary disable plugins/extensions, firewall, and VPN
    4. Check if your Firewall is configured for Box apps 
    5. Try to connect to a different network
    6. Reach out to the owner again and request remove and re-invite you as collaborator
     
    I trust that the above steps will do the trick. Thank you for posting!

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