Missing shared folder
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Hi,
I have had access to a shared folder for almost 10 years without any issues. Suddenly, one day, Box was letting me know that my box was empty. I was sent a new link to get back in that folder, but Box says it doesn't exist. This is a folder that is shared with 40+ people, so I know for a fact, that the folder is very much existing.
How do I get access to that folder again?
Best regard,
Brynhild
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Hi Brynhild,
Welcome to Box community!
Here are some troubleshooting steps to try:
1. Make sure that the browser is up to date
2. Clear the browsing history or use a different browser
3. Temporary disable plugins/extensions, firewall, and VPN
4. Check if your Firewall is configured for Box apps
5. Try to connect to a different network
6. Reach out to the owner of the link and request for a new shared link and make sure the link is set to "people with the link" or ask to remove you as collaborator and resend another collaboration invite email.I trust that the above steps will do the trick. Thank you for posting!
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