Unable to access Box support

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NeuTec Solutions

• 2024年11月05日 19:54

I go to Account and Billing, support, the only option that I can do is create a post in a public forum. I have no option to create a ticket and work with a support agent. My firm is a paying customer, and we cannot get any support at all. I currently have 3 critical issues that need to be addressed.

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  Ann

  • 2024年11月05日 21:46

  Hi there, 

  Welcome to Box Community!

  Kindly go to this website support.box.com to submit a case and make sure to sign in the email address associated to the business or enterprise to see the available support channels. 

  I hope this answers your question. Thank you for posting!

   

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