Cannot access a collaborated folder

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John Benjamin Shelby

• 2024年11月06日 22:22

I cannot access a folder that I have been invited to collaborate on by an user outside my organization. When I click on accept invite, it says it cannot find the page. If I click on all files on the blue left ribbon and select the folder, it provides a blue error message.

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  Ann

  • 2024年11月07日 19:40

  Hi John, 

  Welcome to Box Community!

  Here are some troubleshooting steps to try:

  1. Make sure that the browser is up to date
  2. Clear the browsing history or use a different browser
  3. Temporary disable plugins/extensions, firewall, and VPN
  4. Check if your Firewall is configured for Box apps 
  5. Try to connect to a different network
  6. Reach out to the owner of the folder and request to remove you as collaborator and re-send an invite
   
  I trust that the above steps will do the trick

  -1

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  John Benjamin Shelby

  • 2024年11月07日 21:01

  Hi Ann,

  Thank you. My browser is up to date. My employer requires that I use Microsoft Edge so I cannot use a different browser. I am also required to use a VPN, I cannot turn it off or disable it. I did reach out to the owner of the folder and was removed and readded. I still cannot access the folder. Could you please advise? Thank you.

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