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My box folders are not appearing despite having access to the folder

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Karan Kumar G

Hi Team,

For some reason all the folders that i had access to have been disappearing. I asked the admin to reshare access which made it appear but again the folder is empty. Across all my devices and even when logged in from the browser. Need Help

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  • Ann

    Hi Karan,

    Welcome to Box Community!

    Here are some troubleshooting steps to try:

    1. Make sure that the browser is up to date
    2. Clear the browsing history or use a different browser
    3. Temporary disable plugins/extensions, firewall, and VPN
    4. Check if your firewall is configured for Box apps 
    5. Try to connect to a different network
    6. Reach out to the owner of the folder and request remove you as collaborator and re-send an invite
     
    I trust that the above steps will do the trick. Thank you for posting!

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  • Karan Kumar G

    Hi Ann,

    1. Tried, didnt work

    2. Tried, didnt work

    3. Don't use any of them

    4. Don't use any of them

    5. Tried a different network, device and forms also

    6. Tried this too, folders appeared but the same issue came up a few days later.

    Could you please check

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