unable to add external user as email already in use in a box account not associated with enterprise

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Nuno Cardoso

• 2024年11月07日 17:47

User has registered corp email account to a free license to try out BOX, now we can't add this user to the enterprise account. Have tried other options mentioned in the forums, including ignoring the error messages and submitting changes, but this no longer works.

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  Ann

  • 2024年11月07日 22:08

  Hi Nuno,

  Welcome to Box Community!

  This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.

  Thank you for posting!

  Best,
  Ann

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