The folder that I had access to has disappeared

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Amira Mahmood

• 2024年11月07日 19:33

Hello,

The folder that I had access to has disappeared for some reason.

I asked the admin to reshare access again, but the folder is empty, across all my devices and even when logged in from the browser.

If anyone can advise. 

 

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• 

  Ann

  • 2024年11月07日 22:17

  Hi Amira,

  Welcome to Box Community!

  Here are some troubleshooting steps to try:

  1. Make sure that the browser is up to date
  2. Clear the browsing history or use a different browser
  3. Check if your Firewall is configured for Box apps 
  4. Try to connect to a different network
  5. Reach out to the owner of the link and request to remove you as collaborator and re-send a collaboration invite
   
  I trust that the above steps will do the trick. Let me know how it goes! 

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