Not receiving invite email for folder

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Krista Keplinger

• 2024年11月07日 19:40

For some reason, despite checking that my account automatically accepts incoming collaboration invitations, I haven't received an invite for a folder to collaborate on, and when I click the link to the folder, it says that the content is unavailable to me.

I've checked my spam/junk folders, and there's no invite there, either.

On the collaborator's end, it says that they invited me to the folder, but my account is marked as "Pending."

Are there any workarounds? Any help would be greatly appreciated. Thanks!

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  Ann

  • 2024年11月07日 22:18

  Hi Krista,

  Welcome to Box Community!

  This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.

  Thank you for posting!

  Best,
  Ann

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