I need to submit a support ticket

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Jake Davidson

• 2024年11月09日 00:40

Hi I have two crew members who are having trouble with their 2-step verification. Everytime they try to login it prompts for the verification but their Google Verification App doesn't provide a code to submit.

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  Sonia Lewis

  • 2024年11月12日 04:36
  • 編集済み

  Hello,
  It sounds like your crew members might be facing an issue with the Google Verification App not providing codes. Here are a few steps they can try: Snaptik

  1. Check Google Prompts: Sometimes, Google uses prompts instead of SMS codes. Ensure they check their notifications for any prompts.

  2. Update the App: Make sure the Google Authenticator app is up to date.

  3. Correct Phone Number: Verify that the correct phone number is added in the 2-Step Verification settings.

  4. Use Backup Codes: If the app isn't working, they can use backup codes provided during setup.

  5. Re-enable 2-Step Verification: Disable and then re-enable 2-Step Verification in their Google Account settings.

  If these steps don't resolve the issue, they may need to contact Google Support for further assistance.
  
  Best Regards,
  Sonia Lewis

   

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