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Box drive files not uploading to Box browser

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Donna Lea

I moved a file folder from my computer to Box Drive, after a while, I notice not all files are available on the website.  If it's not available on the website/cloud, then the people I share with can't see the files either.  Why is this not consistent?  I thought it should be real-time sync.

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  • Judith Hodges
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    Hello,

    Ah, the mysterious case of the vanishing files! It’s like they’ve slipped into a parallel universe, where they’re only available on your computer but not on the cloud. I’ve had this happen too, and it’s always a head-scratcher. I agree, syncing should be real-time, but sometimes it feels like Box Drive is playing a game of hide-and-seek with our files. Does anyone else find that Select Sync can be a little too selective for its own good? It’s like it decides which files should really be cloud stars and which Ingreso Solidario Prosperidad Social ones stay grounded locally. I’ve also noticed that syncing delays can happen when I move large batches of files, or if I don’t leave Box Drive running in the background.

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