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Error in Box Drive (unhandled exception in script) since update 2.42.212, Win 10 home 64bit

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E Chan
  • 編集済み

I have the same error as a previous poster

I'm also on windows 10 home 64 bit.

This happens since update 2.42.212. Uninstalling Box and reinstalling a previously downloaded version works temporarily until the update is forced from Box.

Traceback (most recent call last):
  File "box\app\bfd_main.py", line 18, in <module>
  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
  File "box\patch\win32timezone_patch.py", line 12, in <module>
  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
  File "win32timezone.py", line 244, in <module>
ImportError: DLL load failed while importing win32api: The specified module could not be found.

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  • Loh Wan Sern
    • 編集済み

    Having the same issue as well

    Windows 10 pro 64 bit

    Traceback (most recent call last):
      File "box\app\bfd_main.py", line 18, in <module>
      File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
      File "box\patch\win32timezone_patch.py", line 12, in <module>
      File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
      File "win32timezone.py", line 244, in <module>
    ImportError: DLL load failed while importing win32api: The specified module could not be found.

    Uninstall and reinstall fixes temporarily until the forced update,

    Is there any fix for it?

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  • Box User

    me to...

    have a solution guys ??

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  • Nguyễn Hữu Nhật Anh

    I got same issue, please if any support answer please CC me too

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  • Lalindu Rathnayaka

    I have same error 'unhandled exception in scrip'

     

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  • Pangky Siswoyo

    I got same issue too, on windows 10 & windows 11

    1
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  • Pangky Siswoyo

    I tried reinstalling Box drive to version 2.38.173 and box works again. Maybe this is just a temporary method.

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  • Loh Wan Sern

    Pangky Siswoyo box forces the update everytime you restart the computer, you can't disable the update, once it auto-updates then you have to uninstall and reinstall again, basically what I'm doing every day now, uninstall and then reinstall, for some other computers this doesnt even work anymore

    1
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  • E Chan

    Issue is also on my windows 10 pro computer also.

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  • JST - IT Dept
    • 編集済み

    WIN10 PRO !!!

     

    i have the same problem, downloaded from box.com, tried to install on top, the installer said i had a later version already installed ?? so i uninstalled the current, and done a fresh install, logged in, it did start up but then i got the same error above

    it is ridiculous that you cant access any of your local files when the box drive app is not running !!!   think I am going to have to look into using a different cloud provider as being reliant on this app is dangerous for business and productivity.

     

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  • JST - IT Dept

    and the support on box.com is horrendous !! even for paid customers you have to post on a forum to get support ??? crazy

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  • Box User
    • 編集済み

    box.com 上的支援非常糟糕！

    更新後出問題,移除後重新安裝亦無效,令人失望!

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  • TLF Jeans

    Estou Tendo o mesmo problema aqui também, meu pc tem o Windows 10 pro instalado e dá esse erro na hora de atualizar a versão:

      Arquivo "box\app\bfd_main.py", linha 18, em <module>
      Arquivo "PyInstaller\loader\pyimod02_importers.py", linha 378 , no
      arquivo exec_module "box\patch\win32timezone_patch.py", linha 12, no
      arquivo <module> "PyInstaller\loader\pyimod02_importers.py", linha 378, no
      arquivo exec_module "win32timezone.py", linha 244, em <module>
    ImportError: Falha no carregamento de DLL ao importar win32api: O módulo especificado não pôde ser encontrado

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