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Created a service account for my app and given all access but cannot see any files/folders

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pawansidhani

I am developing an application and created a new Application(in Box). Since I want to use the application for server calls so I made the user and set configuration as JWT OAUTH 2.0 Server Authentication, Application access as Enterprise and provided all permissions in Application Scopes. Generated the Public/Private Key pair and now I am using it in my code.

The problem I am facing is that although this service account has all things checked in Application Scope which includes 'read and write all files stored in box' but I cannot see the files created by box admin. The files/folders accessible are only the ones created by the service account and not any other user's file or folders.

I know that I can use As-user functionality to access other files/folders to other users but why it isn't working since the service account has all the permissions.

 

 

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  • jane1016

    we have the same problem, hope expert can guide how to resolve this problem. thanks a lot.

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  • Jon Person

    Four years later, I'm having the same issue.

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